Privacy Policy
Last updated: July 16, 2026
CronVend ("we", "our") provides automated email follow-up sequences for e-commerce stores ("stores", "tenants"). This policy explains what data we collect, why, and how store owners and their customers can control it.
Who this applies to
We work with two kinds of people:
- Store owners — businesses that sign up for CronVend to automate follow-up emails to their own customers.
- Shoppers — the customers of those stores, who receive the automated emails.
What we collect
When a store connects its order system to CronVend, we receive and store:
- Order identifiers, order status, and timestamps
- The shopper's email address (needed to send follow-up emails)
- Email delivery events — sent, delivered, opened, clicked, bounced, or marked as spam
- Promo codes generated for an order and whether they were redeemed
- Store account details — business name, contact email, subscription tier, and billing status
We do not collect payment card details ourselves — subscription billing is processed by Flutterwave, and store checkout/payment (for the shopper's original order) happens entirely on the store's own systems, never through CronVend.
Why we collect it
- To send the payment reminder, delivery follow-up, and promo email sequences a store configures
- To stop sending emails once an order is paid, cancelled, or a shopper opts out
- To show stores their own delivery and engagement stats on their dashboard
- To bill store owners for their subscription tier
How shoppers can opt out
Every automated email includes a one-click unsubscribe link. Using it immediately and permanently stops that follow-up sequence — no account or login required. Store owners can also opt a shopper out on request via their dashboard.
Data sharing
We share data only with the service providers needed to operate CronVend:
- Resend — to deliver emails
- Google Firebase — to store order, event, and account data
- Flutterwave — to process store subscription billing
We do not sell shopper or store data to third parties.
Data retention and deletion
We retain order, event, and account data for as long as a store's account is active. A store owner can request full deletion of their account's data at any time — this permanently erases all associated orders, follow-up records, event history, promo codes, settings, and API keys from our systems. There is no way to recover data once this deletion is completed.
Your rights
Depending on where you live, you may have the right to access, correct, or request deletion of your personal data. To make a request — whether you're a store owner or a shopper who received one of our emails — contact us at hello@cronvend.site.
Changes to this policy
If we make material changes to this policy, we'll update the date at the top of this page.
Contact
Questions about this policy or your data can be sent to hello@cronvend.site.